Support & Help
Need help with PickleCrew? We're here to assist.
Contact Us
If you have any questions, encounter a bug, or need account assistance, please don't hesitate to reach out to our support team directly.
support@picklecrew.netFrequently Asked Questions
How do I create a group?
Navigate to the "My Groups" page from the bottom navigation bar. Click the "Create Group" button, fill in your group's details such as name, location, and skill level requirements, and submit the form. You can then invite members using a unique invite code.
How do I log a game?
Tap the "Log Game" icon in the navigation bar. Select whether it was a Singles or Doubles match, input the players on each team, and record the final score. Once submitted, the game will appear in your group's activity feed and affect your stats.
How does scoring and Elo work?
PickleCrew calculates your Elo rating based on the outcome of your matches and the ratings of your opponents. Beating highly-rated opponents yields more points than beating lower-rated ones. Your skill level and stats update automatically after every verified game.
How do I join an upcoming event?
Go to the "Calendar" tab to view events scheduled for your groups, or check the "Open Play" board for public events. Click on an event to view its details and use the RSVP buttons to secure your spot or join the waitlist.
How can I delete my account?
You can delete your account and all associated data at any time by navigating to your Profile, accessing the Settings gear icon, and selecting "Delete Account" at the bottom of the settings menu. Please note that this action is permanent.